PRIVACY POLICY | Switch Energy

Switch Energy (Pty) Ltd Consumer Information Protection Policy

1. Introduction

At Switch Energy (Pty) Ltd, we are committed to protecting the personal information of our customers in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, store, and protect personal information to ensure compliance with POPIA.

2. Scope

This policy applies to all employees, contractors, and third-party service providers who handle personal information on behalf of Switch Energy (Pty) Ltd.

3. Definitions

Personal Information: Information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person.
Data Subject: The person to whom personal information relates.
Processing: Any operation or activity concerning personal information, including collection, storage, use, dissemination, or destruction.

4. Information Officer

The Information Officer for Switch Energy (Pty) Ltd is Daniel Hewlett, Product owner.

The Information Officer is responsible for encouraging compliance with POPIA, managing requests from data subjects, and liaising with the Information Regulator.

5. Collection of Personal Information

We collect personal information for the following purposes:

Providing and improving our services.
Communicating with our customers.
Complying with legal and regulatory requirements.

6. Lawful Processing of Personal Information

Personal information will be processed lawfully and in a reasonable manner that does not infringe the privacy of the data subject. Processing will be based on one or more of the following grounds:

The data subject’s consent.
The performance of a contract to which the data subject is a party.
Compliance with a legal obligation.
Protection of a legitimate interest of the data subject.

7. Consent

Where required, we will obtain explicit consent from data subjects for the collection and processing of their personal information. Consent will be obtained in a clear and understandable manner.

8. Use of Personal Information

Personal information will be used only for the purpose for which it was collected, and we will ensure that it is accurate, complete, and up to date.

9. Data Subject Rights

Data subjects have the right to:

Access their personal information.
Request correction or deletion of their personal information.
Object to the processing of their personal information.
Lodge a complaint with the Information Regulator.

10. Data Security

We implement appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

11. Third-Party Service Providers

We may share personal information with third-party service providers who assist us in providing our services. These providers are required to comply with our data protection policies and procedures and are bound by confidentiality agreements.

12. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

13. Data Breach Notification

In the event of a data breach, we will promptly notify the Information Regulator and affected data subjects in accordance with POPIA requirements.

14. Policy Review

This policy will be reviewed annually or as needed to ensure ongoing compliance with POPIA and reflect changes in our business practices or legal requirements.

15. Contact Information

For any questions or concerns regarding this policy or the handling of personal information, please contact our Information Officer at:

Switch Energy (Pty) Ltd

Daniel Hewlett

daniel@switch.org.za

16. Approval

This policy was approved by the Board of Directors on 12 January 2024.

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Switch Energy (PTY) LTD built the Switch Energy app as a Commercial app. This SERVICE is provided by Switch Energy (PTY) LTD and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Switch Energy unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Surname, E-Mail, Phone Number, Address. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at app-support@switch.org.za.